Working in customer service must be the most depressing, enervating job in all history.
I’ve never done so but in life I’ve noticed that the dumbest people also tend to be the loudest and most obnoxious on some sort of logarithmic scale.
Don’t know why this tendency is so prevalent in humans but it means that in many customer service jobs the majority of your interactions are likely to be with vociferous dimwits of the very worst kind.
I am glad I don’t really have “soft skills” to speak of. Because my very first job like that my childhood would come back and I’d be flying over the counter and drop-kicking someone.