Finally off the Help Desk.

Oh no you’re not. If you’re in my field, you’re never off the help desk. No matter how high up you get, many people still see you as the “computer janitor.” I get paid big but I still end up asking people, “Are you sure it’s plugged in?” Half the time, it’s not. And that’s not even the worst of it.

The reality is that in my field, you’re always help desk because they keep making dumber users and due to lack of a real pipeline the techs aren’t so great anymore, either. So we senior people are never not help desk because more and more stuff makes it past the first three levels of support who now can’t troubleshoot a goddamn thing.