Five things MBAs should understand about IT

These are five things IT executives should understand about IT but do not. Of course I am referring to the many IT executives who somehow come to reign over an IT department but who have only an MBA or similar and thus have no IT experience at all. This means they are completely incompetent and shouldnโ€™t even be assistant dumpster manager, but they have an MBA so believe they know everything as thatโ€™s what those who dispensed their worthless degree have beaten into their heads.

The five:

1) When we give estimates that are vague, it is because there is no way to tell in advance how long a project will take.

Itโ€™s helpful to examine why this is. Often people in my field are attempting to do something that no one has done before, even if a very similar project has been done by many people or companies. And it only takes one problem or unexpected incident or failure for a project to go from taking two hours to two weeks. Iโ€™ve seen it happen many times, and itโ€™s mostly unavoidable.

No configuration or setup is the same, and neither is the software or hidden โ€œgotchasโ€ behind it all. So when I say, โ€œThis might take a day or a month. Iโ€™ll know when I start,โ€ Iโ€™m not being lazy or trying to make your life hard. If the environment is worse than I thought, or a vendor really screws something up, or a million other factors, very few of which can be foreseen in advance, it is just going to take longer. This isnโ€™t stamping out widgets in Widget Factory, Inc.

Yes, it is possible to be better at estimating time. However, this just cannot be made exact as the tasks that we in IT do are complicated, unpredictable and require deep knowledge and are innately difficult. To make an analogy with the physical world what I do sometimes is akin to walking across a tightrope above the Grand Canyon while playing a violin and cooking a four-course meal. Yes, sometimes it really is that hard. And the hardest-to-estimate projects are tautologically nearly always that difficult and daunting. Try to give me any sort of meaningful estimate on that. Hint: You canโ€™t.

2) Assigning me two major full-time projects at once doesnโ€™t mean they get done faster, it just means that both get done poorly and more slowly.

Many times in my IT career Iโ€™ve been assigned two very-difficult project that run concurrently and step all over one another. Yes, I do raise it as an issue at the time and either Iโ€™m told to make it work or that there is no choice.

I speculate this is because IT people are seen as both wizardly and lazy, which is contradictory but is however what I have noticed.

The last time this happened to me was with two projects where I at one point was running between two different rooms trying to figure out what two different vendors were doing and how to assist them, and also trying to learn as much as I could about two extremely complicated products and how to administer them.

In the end, I ended up learning almost nothing and had to pick it all up myself later. The person who had assigned these two simultaneous projects to me was annoyed that I hadnโ€™t learned all that I needed to support both properly, but as I explained to her it was because jogging back and forth between two rooms full of vendors ever five minutes for two weeks straight doesnโ€™t lead to much learning.

3) The speed of light is immutable and there are no โ€œtricksโ€ to get around this.

This seems crazy, but it has some up so many times in my career that I have to include it.

When businesses interconnect offices, managers think that increasing the internet bandwidth of sites will make it appear that even offices 3,000 miles apart feel like the servers are in the same place. Unfortunately, the speed of light and routing in routers means that there will always be latency. (Actually, electrons through copper move at about 80% of the speed of light.)

Various techniques like caching and compression can mitigate some of this, but latency when accessing remote resources is absolutely unavoidable.

I once had a boss ask me like a three-year old over and over again, โ€œBut why? But why?โ€ when I explained that no matter how large a pipe we bought, accessing resources 6,000 miles away would always be noticeably slower than accessing resources over the sub-millisecond gigabit link to a server right in the office.

4) Vendors will sell you the world, but deliver a micrometeorite.

MBAs and their ilk seem to believe and trust vendors and their sales staff inordinately. My conjecture is that this is perhaps because the salespeople from tech companies are more similar to the MBA types, and also more social, so they jell better than IT people and salespeople do.

One incident I am thinking of in particular โ€“ though it has happened many times โ€“ is when a salesperson was spouting absolute inane nonsense so much so that I laughed in his face in the sales meeting and said, โ€œI donโ€™t believe that at all.โ€

Post-meeting, I was chided for doing so, and informed that the MBA-type from my company in the room had liked that vendor by far the best and we would be choosing them and their product with no other options possible.

This no surprise turned out to be a complete and expensive failure and we abandoned the product soon thereafter, for the very reason that I laughed about during the meeting.

5) IT people are not โ€œcomputer janitors.โ€

And thatโ€™s not to cast aspersions on janitors at all. The world would be much worse without them.

However, I and most people in IT have multiple certifications, frequently do this in our off time as well (I personally have been doing more than โ€œconsumer-levelโ€ IT tasks since I was around eight years old.), and spend many hours and much money learning more all the time.

Unlike with an MBA, if you stop learning in IT for a year, you are then very far behind your peers.

And frequently in IT to understand what we need to achieve on a project, we must learn the intimate details of business processes that the MBA doesnโ€™t even understand.

Nothing like explaining how the business works in detail to an MBA who is supposed to be the โ€œexpert.โ€ I have had to do this numerous times.

My point is that IT people are professionals who often know arcane details of both the business and the undergirding of what runs it far better than the dropped-in MBA does. We arenโ€™t computer janitors who know nothing else. Most of us have done many other jobs in our lives (For instance, me: Photojournalist, US Army paratrooper, editor, proofreader, night shift production manager.)

I am sure that the MBAs who this is aimed at could write a similar article about IT, but having worked outside of IT and then in IT, I think that IT is far more misunderstood and mistrusted than other areas of business. Iโ€™m not completely sure why this is, but I believe it is because IT canโ€™t easily be pigeonholed into โ€œworthless peonโ€ by MBAs.

This is because IT departments have a lot of power, do very complex tasks most MBAs canโ€™t understand, are seen as an unaccountable cost center, and are a threat to MBA power that canโ€™t be easily ignored or pushed aside.

Science and its misuses

I love science. I try to base my woldview on facts rather than myth and supposition, at least as much as any human can.

However, I absolutely abhor โ€œscienceโ€ like this, that takes something that I and many other people experience and insist that it doesnโ€™t exist.

If even one person experiences what they term the โ€œUncanny Valley,โ€ then it exists. End of story. Having seen many movies where the CGI made me say, โ€œThat is some creepy-ass not-human looking abomination that should be killed with fire,โ€ I can assure you that the Uncanny Valley does in fact exist for me and apparently for millions of other people, too.

I absolutely cannot watch this movie for instance because every moment it makes me want to bust out grenades and AK-47s and destroy every horrifying pseudo-human on the screen.

This reminds of similar bad pseudoscience done in the past that attempted to show various things like that black people are innately inferior or that animals do not feel pain. Not to the extreme or seriousness, of course, but on the same spectrum.

Why I hate crap interfaces and the Firefox developers

Iโ€™ve been working on a large project lately that is but a precursor to the even-larger project weโ€™ll be doing in about another five months.

This sub-project involves a lot of researching on the internet and a whole lot of data entry.

For this sub-project, Iโ€™ve customized my browser extensively to make certain tasks easier and quicker. In the new Firefox way of doing things many of the customizations would be very hard or impossible.

Iโ€™ve spent around a month of my free time in equivalent 9-5 labor on this sub-project, say 240 hours. I estimate conservatively that the project-specific browser customizations Iโ€™ve done have saved me around 40 hours, or nearly a full week of 9-5 labor.

This is why I rage at the Firefox developers in their attempts to turn the browser into a Fisher Price newbs-only playtime browser.

Thatโ€™s forty hours of my life I wouldโ€™ve wasted if they had it their way. So fuck them. Thatโ€™s how they are making my life worse, or are attempting to.

Int

In the intellectual realm my favorite moment, and one of my favorite things in life in general, is thinking of something Iโ€™ve never thought of before that seems true or is true.

Not understanding it, necessarily. That might come later, or never. But thinking it. Itโ€™s better I admit if I think of it myself, but one human can only do so much and in reality thatโ€™s not very much. So most of the time this new insight is inserted into my brain from an external source.

That happened just a moment ago when I saw that someone came up with a far more plausible explanation than Iโ€™d ever seen before of why TV now is in its belle epoque.

Kravatation

Krav Maga was the hand-to-hand combat technique I learned in the 82nd.

I spent nearly two years training on that, twice a week. Itโ€™s incredibly effective and I enjoyed it a great deal.

I usually donโ€™t mention it to anyone because it causes all kinds of stupid ideas to form in peopleโ€™s heads.

Krav Maga is great for overriding the human natural instinct to fight fair. Humans donโ€™t naturally try to irreparably damage one another in hand-to-hand combat. Going for the head and the ribcage with a fist is not terribly effective, but thatโ€™s what untrained people tend to do. Hell, itโ€™s what I did when I was bold and fearless but not that well-trained. Itโ€™s why I have two scars on my ring finger and pinky from punching some kid in the teeth (who had tried to make me eat a piece of paper).

Krav Maga is also great for women to learn as 99.9% of people attacking you will have no training. Size does matter, no doubt. In equally-trained opponents, the larger person wins 90% of the time. Thatโ€™s just life.

However, I watched one of my 5โ€™ 3โ€ 140-pound female Krav Maga instructors absolutely destroy 200 pound military men who were giving it everything they had to take her down but who had no training. She was fast, relentless and incredibly strong.

Eventually, after two years of training, a few of them managed to sort-of win a fight with her (I never did).

Thatโ€™s what training can do.

Krav uses short, powerful strikes and is like applied karate (which is mostly ornamental and not useful in a no-holds-barred fight). It doesnโ€™t guarantee that youโ€™ll win a fight if you are attacked unexpectedly, but it does a heck of a lot to even up the odds.

As anyone sane knows, the real use of Krav and any fighting technique shouldnโ€™t be to punish your opponent or to kill them, but to disable and incapacitate them enough for you to get away.

I wish every woman got the chance to learn some Krav, but I also wish we didnโ€™t live in a world where that wish made any sort of sense.

Windows nein

This is terrible news.

As for Windows 10, WZOR says it will be a cloud OS.

NOPE. Fucking double nope.

Looks like I will be stuck on Windows 7 until it is completely unusable, as the interface apocalypse that all other OSes have become makes them unsuitable for anyone who does more than look at LOLcats and click on the โ€œLikeโ€ button through the drool slavered all over their keyboards.

I will sooner give up my computer and all internet access altogether than use a cloud OS. Truly.

Lawrence

If you think Ben Affleck is going to be bad as Batman, just wait until Larry Summers is the next Fed chair.

Shows how truly corrupt our system is, and that nearly anything good is the result of inertia and past investment more than anything else.

But now we are in the extractive phase, and that will have consequences. Most people are too self-deluded now to realize whatโ€™s happening. I call this the โ€œbad news wonโ€™t affect meโ€ cognitive flaw, in that they assume because their life now is good, society-altering consequences canโ€™t reach them because they havenโ€™t yet.

Commentary

Hardly anyone ever comments anyway, but Iโ€™ve disabled comments on this blog. Anyone who knows me can email me. That I value. The rest I donโ€™t really care about.

And itโ€™s not that I donโ€™t value other peopleโ€™s thoughts and opinions in the abstract at least, but drive-by comments on blogs by people who know very little about me or typically about the subject at hand are almost always a waste of time. Thatโ€™s just my personal opinion on the matter โ€“ others find much value in their blogโ€™s comment section and I can understand and respect that.

For most people comments are usually enabled as social validation and to the extent that I need that, the blog itself suits the purpose. Truth is Iโ€™d probably write it anyway even if no one read it (which is nearly the case as it is!).

My thoughts formerly were the diametrical opposite, but as the internet has changed and has become less valuable and less useful to people like me, my thoughts have changed as well.

Also don’t buy

Iโ€™d add to this list โ€œdonโ€™t buy ornamental hiking shoes.โ€

I have a pair of them. Of course I didnโ€™t know that until I tried to walk on something slick. These shoes โ€“ which straddle the line between shoes and boots โ€“ resemble hiking shoes. A perfect imitation. They were even well-reviewed. And they do really well until you get them near anything wet and/or mildly slippery.

One time my partner and I were on a boardwalk with some moss on its surface and she was walking fine and I looked like I was starring in the Ice Capades.

Have to get better ones soon.

A good French TV show. Quelle Surprise!

Can you believe there is actually a quite good French TV show now?

Yeah, neither can I. But it is good.

Anyone who has ever seen French TV before knows how unusual this is. All French TV except some of their live music shows is absolutely atrocious, seeming produced by blind wombats and written by aphasic automatons.

Also, Jenna Thiamโ€™s amazing hair is a character all by itself. It doesnโ€™t actually look like that in the show, but even there it is very noticeable.

Itโ€™s worth watching despite having the special effects budget of a high school musical.

YA YA

Reading this, it reminds that over the past year the fiction Iโ€™ve read has been 90%+ YA.

This is for a few reasons:

1) No ridiculous literary pretensions that make many books so incredibly boring.

2) The writing is usually better. Lit-fic just tries too hard for me. Most of those writers arenโ€™t nearly as clever as they think they are, and rely on wordplay and metaphors I thought of and rejected when I was 9.

3) YA is thus more fun.

4) And one of the most important reasons for me is that YA almost always has well-rounded, interesting female characters even if they are not the actual protagonist(s) or antagonist(s).

5) And relatedly, YA almost never features 45-year-old men from Brooklyn having mid-life crises. This has been done to death, and I have no interest in reading it.

If you arenโ€™t reading YA right now, you are doing yourself a huge literary disservice, very similar to the self-slight of not watching all the great television shows of the last 10+ years.

Twi

About Twilight, I have no interest in it and will never read it โ€“ not because it is aimed at women, but because it is badly written (I have read enough of it to know this โ€“ it couldโ€™ve been written by Dan Brown) and because the relationship dynamics in it are terrible and un-feminist.

However, I am glad it exists. Without Twilight, many many other books Iโ€™ve read and enjoyed over the past few years probably wouldโ€™ve not been published.

So, thanks Stephenie Meyer for publishing a poorly-written series of novels that somehow got massively popular despite being as retrogressive as drawing and quartering.

Without you and your tin ear and 16th-century worldview, books like The Hunger Games series, Viral Nation, Ex-Heroes and many others might never have made it to print.

And a good portion of those (mostly) female readers who enjoy Twilight will grow up and branch out and make it more likely that more fiction with interesting female protagonists gets written.

Like a herd of cows shitting all over a field, Stephenie Meyer has provided the fertilizer that is producing and will produce many good things.