White gloves

We’ve been having a problem lately at work with very expensive hardware arriving non-functional. This hardware runs $50,000 or $60,000 each — not cheap. It’s not clear if it’s the shipping company or the hardware reseller causing the problems — or perhaps both.

Lately, the reseller has been giving the hardware the “white glove” treatment (they claim) as they handle it.

Even with this, another $60,000 box arrived in a non-working state today.

On an internal call discussing it, someone said that damage occurred even with the vendor’s white glove treatment.

And I said, “Yeah, but it was a boxing glove.”

No one laughed! And it was funny! It was a good quip!

So now I recount it here so at least someone can laugh, somewhere.