Ex-fucking-actly. The point of anyone in IT is to try their hardest to get their environment to a point where maybe, just maybe they aren’t even needed. Then that lets you bring TRUE value to your employer and focus on the real important things that staff need.

— Shane Bryan 💬 (@ShaneBryan_IT) April 2, 2019

Indeed. I try to build systems so simple and reliable that a Level 1 helpdesk person can follow a document and fix 90% of problems that occur — but the problems happen so infrequently it’s almost never needed. That is in contrast to the “Kubernetes” mindset of IT where systems are so complex that it takes a team of engineers with dozens of people to even troubleshoot a problem, much less fix it.

The latter is looked at as more intelligent and innovative, when in reality it takes much more insight and understanding to do the first option, but it’s all loaded in planning and deep understanding at the front end.