Steak Sizzle

Chill Uncategorized

Dang. Have to restore all of AD and the whole Exchange DB. Assuming you have a good backup. And if you don’t, have to recreate everything while all of management fumes.

I’ve never made that exact mistake, but a new helpdesk employee that I was team lead of did during the same era, except it was a senior executive’s entire account she nuked. She was terrified and she thought she was going to be fired. I laughed and said, “Evelyn, today you are going to learn more than you’ve learned in your whole IT career so far.” (She was very new.) I took the wrath for my minion because that’s what good managers do and the exec was mollified after much whining.

So we spent that entire day prepping, and most of the night doing the requisite restores. All was well by morning and she learned in one night what takes most junior people 2-3 years to pick up.

She turned out to be the best help desk person who worked there by far.