Had one recently where I (infra) was brought in bc everyone was out of ideas.

Looked at the app log and found the word “error”. Turns out the API request from the customer to us was malformed.

They’d been working on this for months.

— EPA Agent Walter Peck (@thegax) April 9, 2023

I do this all the time. It’s simply amazing how many people in my field and developers cannot read logs and do not read nor understand error messages.

Years ago I had to walk an employee through manually removing all the MSI installer components database and traces of the Cisco VPN client from the registry. Over the phone. It was 4+ hours of telling them to go places. Their networking was busted and they lived in the forest.

— SwiftOnSecurity (@SwiftOnSecurity) April 10, 2023

I have done this very thing. It’s terrible. The Cisco VPN client is a mess.