How to train techs to troubleshoot on their own.

In my experience, this is hard to impossible. You either have the knack for troubleshooting or you don’t. If it can be taught, I certainly haven’t been able to make much progress doing so.

TIFU The police were called on me at the zoo.

Oh, so it wasn’t because you tried to ride the ostriches. I see. Not that I or anyone would try to do that, of course. I mean that’s crazy right?