It Sucks To Buy Anything In 2023.
From 2023 (obvs.) but still applies. Since the pandemic*, stores are shadows of their former selves. Poorly-stocked, minimal staff, long lines and now as an added bonus a lot of goods are locked up unreachably. And insanely high prices to boot. Online is no better, as the article notes.
The pandemic just seemed to cement in many MBAsโ minds they could provide much worse service and people had no choice but but keep bying if they wanted anything at all. So thatโs exactly what happened.
*No, Covidian goofuses, itโs not because of Long Covid.