Call Out

Whoโ€™s on first?

This reminds me of when Iโ€™m on calls with customers. Where I work now, I do many, many things. Too many, but itโ€™s a small company. What can make it challenging is that we serve extremely large enterprise customers, mostly1. That creates weird imbalances.

Often, Iโ€™ll be on calls alone where the customer has 12+ people. And itโ€™s funny when they donโ€™t realize that Iโ€™m doing the role of those dozen or more people on the other side.

Theyโ€™ll be like, โ€œIs the compliance person here from the vendor?โ€

And Iโ€™ll say, โ€œIโ€™m here, on the call.โ€

And then someone from the customer will say, โ€œIs the security lead here?โ€

โ€œRight here,โ€ Iโ€™ll chime in.

โ€œIs the technical architect here?โ€

โ€œAlso here,โ€ Iโ€™ll offer. At that point Iโ€™ll usually cut in and say that Iโ€™m the one on the call doing all the roles they had listed and Iโ€™m the only one who will be there.

Itโ€™s always funny.

  1. Trust me, youโ€™ve heard of nearly all of our customers.

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