This is why I redact personal info in instructional documents. Writing directions for the least sophisticated end user is one of the hardest things you can do.
— Cyaneyed (@Cyaneyed2) March 25, 2020
For the least sophisticated end user? I have yet to figure out how to write instructions in crayon, emojis and grunts. Seriously, there are some users out there that you wonder how they successfully blink. Working helpdesk caused me to lose what little confidence I had left in humanity. The things you see there are just unbelievable.