Support

Clients refusing to work with off shore teams.

Thatโ€™s a bargain not to have to work with offshore teams. Iโ€™d do it, too. When VMWare switched from formerly-US-based support to offshore, the quality dropped drastically. When I was running their products at scale back in 2009-2018, until the switch their support was great. Knowledgeable, prompt, reliable and frequently knew more than I did.

In 2016 or so when VMWare began to transition to overseas support, I always knew far more than the person giving me support. In fact, I often had to help the support person do their job.

So I just stopped calling them even though the hosting provider I was working for was paying VMWare $200,000 per year for support alone. Support that was not happening.

In general, any experience Iโ€™ve had with an offshore team, no matter from what country (because some people accuse you of racism if you donโ€™t want to work with someone who doesnโ€™t know jack shit), has been terrible. Maybe there is a good one somewhere but I have yet to run across it.

Leave a Reply

Your email address will not be published. Required fields are marked *