It’s neat how the .@UPS website is such a utter disaster that I can’t recover my password, can’t change my delivery date, and thus apparently will never see my new iPhone

(This is what happens when I try to reset my password) pic.twitter.com/029cuYdWOV

— Faine Greenwood (@faineg) October 4, 2022

Can confirm. That error has been happening for at least four years. I ran into it well before the pandemic and just gave up eventually on using that site at all.

At some point things like that go from a bug to a deliberate attempt to dissuade people from using a service. That’s likely what’s going on there.