Seeing more and more help desk jobs ads that require a computer science degree.

For help desk.

For those not familiar with IT, that’s like requiring a master’s degree in international relations to work at Hollister.

Or requiring a degree in chemical engineering to be a short order cook.

Help desk is a difficult job. But it’s not all that intellectually challenging. I know – I used to do it. It requires mainly patience and self-control and a little bit of research skills.

Fastidious fifth graders could do the average help desk job. Probably better than many adults, actually.

When every job requires a PhD and 10 years of experience, what then?