Instructions like this make me lose faith in humanity… pic.twitter.com/wfLhnVbL9Q

— Jake Williams (@MalwareJake) May 7, 2019

In my experience (and I have a whole lot of it), about 5-10% of regular users are incapable of using their laptop charger correctly the first time, and many of those are incapable of it consistently after multiple attempts and training.

I can’t explain this, but nevertheless it is true.

Docking stations are also highly confusing to users. They don’t understand that they have to plug them in. Got a call one time about a laptop on a docking station not working. First question I asked was, “Is the docking station plugged in?”

The user said, “Oh, we have to plug it in?”

I wonder where they think the power is going to come from?