When I first started helping people with computer problems, when I was six or seven years old, I thought that in the future — maybe by the year 2000 — everyone would know enough about computers that I wouldn’t have to help anyone anymore.

Obviously, I was very wrong about that. I think what I missed is that even though most computer interactions are very simple, they are more complex than about 60% of the population can really handle. Thus, as long as there are computers there will be ridiculous tech support requests and such (“I can’t find my Start menu.” Well, it’s in the same place it was for the last 10,000 days you’ve been using Windows….)

In other words, tech support is never going away, unless we raise the IQ of a lot of people all at once. Damn.