“Who do I escalate this to.”
…
“Oh fuck I am the escalation.”

All day.
Every day.

— SwiftOnSecurity (@SwiftOnSecurity) May 2, 2019

I’ve also worked for companies that refused to pay for support contracts or paid for inadequate support (tweet at us!). It’s terrible.

At one such place, because we had no support and no possibility thereof, I was forced to re-engineer from scratch a Windows service that was necessary for the company’s most important application. It took me nearly two continuous days of work with maybe a few hours of sleep during this 48-hour period.

For those who don’t know what this means, imagine someone told that two days from now you’d need to be able to sew from scratch a fully-historically-accurate Regency-era dress, with no assistance other than a musty book with no pictures from 1946.

That’s the equivalent of what I did. And it’s completely horrible as an experience and as a practice.

There are other times I’ve had to call vendors and tell them how to fix their products — slightly different but also annoying. Companies don’t seem to realize that you don’t need support 99% of the time, but when you need it you really need it a whole damn lot.