This is also true for computers and tech in general.

I do have a friend, however, who is a software engineer at a large company where the CEO and other executives don’t understand software. They don’t understand what is reasonable to expect software to do, how it is made, how software projects are managed, or how a web-based service is run.

That might have been cute 30 years ago, but if you can’t find your Start menu in 2019, it’s no longer cute and you should be fired for incompetence. Computers aren’t some peripheral technology only used by experts and haven’t been for a very long time. Everyone has one on their desk. Some bare standard of competence should be required. “I’m not good with computers” is no longer a valid excuse in the workplace. It should be a firing offense if training doesn’t work.

I say this not because I am a computer expert, but because a basic standard of any job is that you should have much more than a passing familiarity with your main work tool. Why we make an exception for computers (with for what average users do are remarkably simply) I have no idea at all.