WINDOWS MVP MASTERCLASS:
Key to solving issues is RESETTING STATE. This is the secret to so much. It's why rebooting often works. But that's just beginning.
Knowing the nuances gives you omnipotent superpowers. I do it often.
I've talked before, but I'm going to re-state😉 it:

— SwiftOnSecurity (@SwiftOnSecurity) July 3, 2022

Great thread. This is how you do it.

I’m an excellent troubleshooter and this resembles my philosophy and method. And yes, I do solve things that cannot be found via Google. I’m the guy you call when you’ve already called all the other guys.*

Reminds me that I also need to put together some sort of Troubleshooting Theory class for my team. I am still not sure troubleshooting can be taught, but I am still willing to give it a go. If it improves troubleshooting capability even 20% it’ll be well worth it.

*Thursday, I solved a problem that two developers, one member of my team, and a few other people had spent two weeks on. I cracked it in less than five minutes. I just didn’t have time to look at it any earlier.