Yeah, this person has experienced the horrible trauma that is tech support:

I think my record for telling someone how to find their Windows start menu on a single call is right around 10 times — where they actually found it, anyway. More than a few never could. And this was the era when it actually said “Start” on it as plain as could be. Apparently using a computer prevents many people from tasks like reading or having a functioning brain.

No one could ever explain to me why I should give someone a pass for supposed lack of technical ability when they can’t find the word “Start” on a screen that looks like this (this is Windows 98 SE):