Is it normal for sys admin tasks to be put on helpdesk?
Itโs not that abnormal, and itโs a good way to learn (itโs how I did, I was doing high-level sysadmin tasks while technically a level 1 helpdesk tech), but itโs also dangerous. Most helpdesk folks donโt have the knowledge and experience to understand when theyโre doing something harmful or insecure or both. Iโve seen a lot of helpdesk-led migrations, server decoms and network changes go really, really wrong. And thatโs because having someone with a year or two of experience do sysadmin-level tasks is like asking someone who has played Call of Duty a couple of times to lead an SF raid in Somalia.
As someone points out in the comments, these sort of tasks should only be worked by helpdesk with the close guidance of those more experienced. Otherwise, disaster is not just likely but certain.