there should be a minimum computer literacy test when hiring new people.

I agree. I would probably not be so vehement about this if training and blame did not get foisted onto the IT department. New hire does not know how to use Outlook, Microsoft Word, that specialty accounting software or do anything on a computer == the IT department isn’t doing their job!

The last time I looked “Training Specialist” was not in my title nor in the title of anyone on my team. We are not qualified trainers. We have no idea how your department’s practices and procedures work. It is and should be the manager’s role to make sure a new hire is 1) Qualified for the job, including having seen a computer before and 2) Receives the necessary training for the role.

Many times I have pissed off people by refusing to have my team train incompetent new hires on software that we have no expertise in or on. And I will do it again, I absolutely promise.