And about the below, being taken off high-impact projects for trivialities is not any sort of exaggeration. It happens constantly.

Just yesterday a person in Operations contacted me with an “urgent” request. And the request was that she wanted me to take over managing and organizing her group’s email. Note that she has full and unrestricted access to everything needed to do this herself, has been trained how to do it, and should be approaching her own manager for this request. It is in no way my team’s responsibility and has absolutely nothing to do with anything we’re supposed to be doing or really should be even thinking about for a single second.

Currently, I’m wrapping up a project that will lead directly to millions of dollars of additional revenue potential yearly. I’m in fact one of the few people in tech where many of my projects actually cause a revenue increase. Her even talking to me about this means I had less time to work on this project that the CEO is watching like a raptor.

Though she was put out, I told her that my team’s role is not really intended to be professional email and inbox organizers, that she should go to her own manager if she needs assistance, and that there was no need to put in a ticket as we’d just route it to her manager anyway. Or more likely, just close it.

And we get requests like that all the time at any company that I’ve ever worked in any similar role.

It is exhausting.