That used to be so damn mystifying to me. I’ve gotten the same thing dozens of times. Then I realized that people don’t even know what the internet is. Or the web. No idea. To them it’s just some crap that happens on their computer.

Back in the IE days, I sometimes got around this by telling users to “click on the blue ‘e’ where you go to see news and stuff like that.” That worked about 60% of the time. The other 40% I’d have to remote in or walk to their desk, turning a 10-second task into a half-hour task.

Good times.