Tools use tools

One of the problems with gathering metrics like this is that you only tend to get reports from your least tech-savvy users. Thatโ€™s because people like me and my partner turn that junk right off ASAP.

That explains at least 50% of Mozillaโ€™s bogus metrics for Firefox and perhaps more.

Why donโ€™t tech people realize that metrics they get back are skewed by their least knowledgeable users being the ones who mostly report?

I think they just donโ€™t care, honestly, because these false metrics are just used as an excuse to take greater control and do what they want to do anyway.