Children Forever

Wow, all of that has gotten so much worse. I rented a hotel room back in the 90s as a sixteen-year-old in Orlando, Florida. A decent one too. My friends and I were going to see Tori Amos and didn’t want to drive back in the middle of the night.

It looks like that’d be totally impossible now even as a twenty-year-old. Which is fucking insane. But I guess that goes hand in hand with the insistence by many “feminists” that women are children until they are 35 or 40. Different aspects of the same terrible trend.

Hours Matter

Also, as most of you reading this are not familiar, at the true enterprise level hardware support simply cannot be that shoddy as what Synology is offering. Since that higher tier is what they are attempting to move to, having a drive show up “lol, whenever” is simply not any sort of acceptable answer.

I worked at a hosting provider a while ago. We had very large HP 3PAR SANs (60+ drives in each). When a drive failed in those we often had a replacement in two hours. Yep, two hours. Someone from HP literally drove from the distribution center with the drive or drives, showed up at our datacenter, put the drive in and verified it worked. We were by contract guaranteed a new drive within four hours but almost always received it much sooner. And we paid dearly for that, by the way.

Until Synology can offer something close to that, they ain’t enterprise shit. They’re just playing pretend; hoping to capture the margin but not providing what’s required by the true enterprise market.

Plot Lost

Synology Lost the Plot with Hard Drive Locking Move.

I was previously a loyal Synology customer. No longer. I will never buy one of their devices again. Their lock-in model means paying more for drives that aren’t even as good as the ones I already use and are vastly slower to receive if something goes wrong.

And as the article points out, if Synology goes out of business you’re fucked. You will not be able to find working replacement drives.

Big nope. There are tons of alternatives out there. Shit, I have the skill to build my own NAS from scratch. And no, I don’t mean TrueNAS. I mean using the raw tools (mdraid etc.) and making it work. That’s what I did before Synology was even a thing. I can do it again if needed. All I really use a NAS for anyway is storage (not transcoding etc.) so it’s not even that hard.

I got into a rather salty exchange with some clown-ass Synology product manager I emailed directly about this, which was fun. Entertaining, at least. I’m very good at making people angry, which might not be that productive but is certainly enjoyable when I make a doofus fume.

No matter the price or even lock-in, a vendor that can’t get a NAS drive to me in 24 hours is fucking worthless. For home, but especially for enterprise. Just to make that clear.

So there are at least four major reasons to steer clear of Synology now: ancient hardware, lock-in, price, and donkey-based shipping.

Avoid, avoid, avoid.

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